Horrible Service

Billing gone wrong!!

Yesterday I got a SMS advising that I would be billed an amount of over R4,000 on the 30th of June. I called to enquire why and after being spoken to rudely and even laughed at in my distress by Thabo I was then put through to Khumbuzile who, after listening to my problem, was kind enough to call be back and advised that my matter has been escalated and I would get a call back by 5pm at the latest to resolve my issue. It is now 9:57am and no one has called back.

My issue: I paid of my hand set to the amount of R 13,845.78. It was based on a quotation from Vodacom and on payment I stipulated in my email confirming the payment and attaching proof thereof, that this was to pay off one of the handsets. I then got an sms the following week regarding the amount be debited to my account. It was more than I thought it be and after speaking to Tina and Timothy I was advised what the new amount would be since I had paid a handset off.: approximately R1,800 as opposed to R 2,545.34.

So i was shocked to see an sms saying R 4,533.39 was now due. I called and explained to Thabo that it could not be correct, referred to my call with Tina and Timothy previously and advised that I have not budgeted for this amount to be come off my account. In all of this he laughed at my distress and was even reluctant to put me though to a senior person : I had to demand that he do so.

I was then put through to Khumbuzile and had to tell my tale again. She took time to listen and then draw my call with Timothy and Tina.

It turns out that the payment for the handset was not put to the handset in it entirety : when Vodacom went to debit my account for the end of May the account was found to in credit so my bank account was not debited. Later it seems that they corrected themselves, put the R 13,845.78 to the handset and then did not debit my account for the month. Now they are wanting to double debit my account.

I know the bill need to be paid. I just cannot afford to have R 4,533.39 debited and this I have advised Khumbuzile. The error is theirs and not mine and all I want it to make a plan to pay that works for me and Vodacom. Khubmuzile understood this and advised that someome would call me and the matter cold be resolved. She also said she would call me this morning and check the out come.

It is now 10:18am Khumbuzile true to her word has called me and I have advised her that no-one has called: she says she has an email saying, to her, that I was contacted......I would love to know which Lindiwe they spoke too.

Apart from Khumbuzile : Vodacom has got awful awful handlers who either lie that things have ben resolved or laugh at your distress!!