BM
Bhumika M
1 reviews | Active since Mar 2022
08 Jul 2025, 11:48
Horrible service
Vodacom has been a horror to work with. I called in May to cancel my contracts, then they put me on some whatsapp bundle deal. I call to cancel that bundle deal only to find out that they did not cancel my contract and I must keep paying the debit order up till end August because the cancellation has only gone through now. I must now wait another 30 days for the red flexi contract to be closed. I am so upset and disappointed with the horrible service that i have received. Guess what, i must pay extra because of their *********** employees that cannot put a cancellation through correctly.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
08 Jul 2025, 12:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Jul 2025, 12:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
