BM
Bhumika M

1 reviews | Active since Mar 2022

08 Jul 2025, 11:48

Horrible service

Vodacom has been a horror to work with. I called in May to cancel my contracts, then they put me on some whatsapp bundle deal. I call to cancel that bundle deal only to find out that they did not cancel my contract and I must keep paying the debit order up till end August because the cancellation has only gone through now. I must now wait another 30 days for the red flexi contract to be closed. I am so upset and disappointed with the horrible service that i have received. Guess what, i must pay extra because of their *********** employees that cannot put a cancellation through correctly.

0
Replies (1)
Vodacom
Vodacom's reply08 Jul 2025, 12:33
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team