DI
Denise I
1 reviews | Active since Dec 2020
01 Aug 2021, 21:27
Horrible service
Horrible service for this service provider. They give half truths to get a quick sale and say you have a cooling off period of 14 days. Once you try to cancel the contract within the 14 days you are advised you have to pay different amounts. I have been receiving all different quotes over the past week and I’m unsure if any of your callcentre agents can understand English! Not even sure if they even listen to anything you say on the call when you speak to the call centre. Really cannot wait for my contact to end so I can move to a different service provider that doesn’t lie to their customers.
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Replies (1)Vodacom's replyOfficial
02 Aug 2021, 08:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Aug 2021, 08:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
