Horrible service

I signed up for a Vodacom fibre line two weeks ago to date I have not received any call from a technician to assist with the installation.

I followed up since they were supposed to come on the 5th and I was told that the booking link did not work but they would escalate the issue.

Once escalated I was advised that the turn around time is 7 working days. The 7 days passed and I called again. I was once again told that the matter would be escalated.

I made contact with the social media team who also said that they would revert. To date no one has bothered to assist with my installation.

I just want to understand if anyone is going to come install this fibre or must I just cancel and approach another service provider