MJ
Minazana J
1 reviews | Active since May 2014
24 Jul 2024, 10:53
Horrible Service
On the 26th March I took out a Cellphone contract for a Honor X6. In the beginning of April I noticed that the phone had speaker problems when you put the phone on loud speaker and the other person cannot hear you specifically if I do video calls it is impossible. I have sent the phone for repairs but came back with the same problem. I sent the phone back for repairs again. It has been 2months now and I am paying for something that your QA team failed to do test the phones properly.
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Replies (1)Vodacom's replyOfficial
24 Jul 2024, 12:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Jul 2024, 12:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
