Horrible service

On the 13th of January 2020 I app**** for a laptop deal that was running at Vodacom Baywest. The 14th of January 2020 I was approved. Up until this day (14th Feb) I still have NOT received my laptop. I explained to the sales lady that I am needing it urgent as I am studying. The staff at Baywest told me the laptop is out of stock and I have to look at the new Feb deals. The deal that was running in January (that I got approved for) had much more benefits for a lower price than the deal running now. I would kindly like your assistance on this matter as the staff at your shop can not assist me. I am not wanting to take another deal. It has been a full month now and I have gotten NO feedback. This is ridiculous service. The staff in the shop is disrespectful and rude and made of joke of me(paying customer) when I complained about waiting so long. They should have told me from the date I was approved that the laptop will not be coming back in stock, instead they made me wait for a full month for nothing but empty promises. I am not cancelling this contract and I am expecting the same deal with the same benefits for the same price that I got approved for. The shop manager (Sharon) told me I should cancel my application as there is no way I am getting the deal. I refuse to cancel the deal because then I should have been told from the start and they should not have approved me. I am needing this to be sorted ASAP.

Kind regards A very unhappy customer Kristin Victor