HORRIBLE SERVICE

I didn't know that a Vodacom Service Request can take up to 3 months and worse still nothing has been done by the service provider to date. I submitted a service request on 24th of April 2015 for the recording of my upgrade contract so I can confirm the initial deal I signed up for but did not get any feedback. I phoned again about two weeks later spoke to a supervisor (Bhekumuzi) who basically told me the Siva I spoke to gave me an incorrect reference number and Siva could not be located. Bhekumuzi told me he would put through the request and get back to me after 3 working days. He never did, I phoned again on the 29th of May spoke to a Thokozile who informed me her manager would call me that same day, he never did. I phoned this morning, 26th of June and apparently all this time they have been having problems with their recordings thus they did not get back to me, now how unprofessional is that? Vodacom is the supposedly the \best"Network in the country so I don't know if they feel they can treat people like this because they believe this hype because they have only proved to me they DO NOT practise good customer relations. """