Horrible Service

I needed to port my cell phone number to Vodacom and I sent the port request on Monday, I was told that the porting would happen overnight. Come Wednesday, my number is still not working. I called their porting department and I was told that they "just" need to reroute my number and I should be able to use my number by Thursday. It's now Friday, my number is still not working, and I am told that there is nothing they can do because they are waiting for their "back office" to respond to the email requests they sent for the rerouting to happen. Apparently, the only department that can help with this is the "back office" and they unfortunately only work via email, but guess what, they do not respond to emails! I was told to just wait and that "the back office" is not operational on weekends. I asked to be transferred to a Supervisor and I was told "Oh no, the Supervisor is on leave and there is no one else who can assist". I was told to call the Head Office, and service service there is just as disgusting as I was transferred from one department to another with no luck. What a horrible experience...