DV
Danielle V
1 reviews | Active since Apr 2014
04 Nov 2019, 11:07
Horrible service
Posted a review on 31 October about not receiving my goods that I pay for, after which Vodacom said they would be in touch. No communication until today. Pathetic. I contacted the branch at Festival Mall again and still they do nothing. Are there steps I can take?
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Replies (2)
Vodacom's replyOfficial
04 Nov 2019, 12:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Nov 2019, 12:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
12 Nov 2019, 10:40Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was already provided to you and your query is now resolved. Regards Consumer Website Team
Vodacom's reply12 Nov 2019, 10:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was already provided to you and your query is now resolved. Regards Consumer Website Team