Horrible Service

This is to submit a formal complaint about your fibre service. We have been with Vodacom for a number of years now and have never received such poor service.

In December 2021, we submitted a request for relocation of our fibre line for the end of January 2022. Vodacom confirmed everything was in order for the relocation. The LAST DAY of occupation requested in the form was captured as 31 January 2022. Vodacom however, cutoff our internet on the old address on the 22nd January 2022, leaving us without internet access for about a week before our relocation.

We received a call from one of your guys who wanted to come to the new address to deliver the router. We scheduled the 28th January 2022 as we had access to the house already. He came and plugged the router and said Vumatel will also come to do some line activation before the internet can work. Vumatel came a few hours later of the same day and did their part.

Ever since then (28th January 2022) we have been trying to get your guys to activate our internet but no one can help us. No one seems to know exactly what is wrong or what is going on. We have been calling since then to get our internet working but there has been no help coming from Vodacom.

We are tired now and we are terminating the relationship with Vodacom and want nothing to do with you. Today we have reached out to another service provider.

The ID number linked to the account is 8803.......85, please terminate the relationship on your system so that no debit comes off at the end of the month. You already own us for a week in the month of January as we did not have any internet. No services have been provided for the month of February 2022 so we will not expect any debit orders by Vodacom.

Please sent your people to come collect your router.

Thank you.