Horrible service

Wow Vodacom you have honestly have the worst customer service ever. Promises made, no delivery on service. Its clear that you guys have chosen to ignore me, so now I am shopping around for another, more reliable network if my issue does not get resolved. I am attaching all my previous emails, all are with regards to the same query. Please I am pleading with you guys now, sort this out now, the service consultant that originally handled my query said that everything will be reversed and resolved, but do date nothing has been done. I have been in contact with you guys since 03 October 2023. Here are my previous communications with you: 15/11/2023 Mis-leading OMG, i have never experienced such horrible service from Vodacom. I have been a loyal, dedicated Vodacom customer for almost 20 years and always receive great service, however the last few months have left a very sour taste in my mouth. In October 2020 I done an upgrade, great, no problem, then 2 years later i get called and offered a new upgrade which i refuse. Then in June this year i get another call and again an offer for an "upgrade" to which i still refuse. I tell the agent that i am very happy with my phone and do not require a new device as yet. The agent then proceeds to tell me that its not actually an upgrade, but because i am such a loyal customer i am entitled to a free phone, a Vodacom Kicka something. I still refuse, but they continue to tell thats its free and i will not be charged for anything. They then proceed to get this phone delivered to me. Then in September i went into a Vodacom store to see what devices they have on offer should i be looking for upgrade only to find out that i do not qualify as i already have an active upgrade on my profile. I was in dis-belief, i did not agree to this and wanted this further investigated. The guy at the store told me that it was the Kicka phone that was delivered to me. The utter shock i was in, i did not want the phone, the agent promised that i will not be charged, the gent in store showed me that the handset installment is almost R26.00 a month, nothing really, however this now hinders me from actually getting a proper upgrade. I am so furious at this point. I call Vodacom, speak to many people in the call centre, then complaints, then cancellations, queries, was shoved from pillar to post. Its now November and still no one has gotten back to me. Mind you i still have that stupid phone in the box, un-opened, it still has the plastic wrapping on. Vodacom, please can someone contact me, i want this cancelled ASAP and the phone to be picked up. I am tired of doing all the calling. Think about this logically if all my other devices were higher options mostly Samsung Galaxy ranges, why would i choose an "upgrade" to a silly Kicka phone. I too work in the service industry and would never treat customers the way you have treated me. Its actually quite disgusting. Please treat this matter as urgent and important as i am looking to upgrade my device and honestly up until now never thought of changing networks. I would prefer to stay with Vodacom. Please get back to me soon

20/11/2023 Good Day, its been almost 5 days and still no one from Vodacom has contacted me. My phone is never off, so please do not say that you tried to contact me. I am always available. Can someone please get back to me urgently regarding this matter.

29/11/2023 Hello Vodacom, please may I get a response. I was contacted last week regarding my issue, was promised that everything will be resolved and that I would receive sms confirmation of such. To date I have not received any further feedback and no sms whatsoever. I am getting really annoyed now. Please can someone contact me urgently

4/11/2023 Still not resolved Vodacom you have made promises and have not stuck to them. I am highly disappointed in your service. You guys have yet again failed. I have been dealing with this issue for almost 3 months now, I keep getting told that my problem will be resolved, but to date nothing has been done. Please have a look at my previous review to see my issue. After my initial review your Escalations team provided me feedback for 3 days in a row, however I was promised that my so called " upgrade" would be cancelled and I would be confirmation of such. The last call I received was on the 23rd of November, the person promised me that everything will be sorted and I was made aware of the turn-around times. You are now out of SLA, this is not fair Vodacom. I want my issue resolved ASAP. I am now very annoyed and irritated to a point where I am rather going to take my business elsewhere.