Horrible service

<p>Started a contract in October which my boyfriend took out on his name, everything successful for the first month only to realise that they have set the incorrect debit date. When I called the first time I was told he needs to which is understandable but was told no later than 5pm. </p> <p>I gave his details 3 weeks later no response. I called after 7 after my shift to be told that the first agent **** they are available anytime even after 7. </p> <p> </p> <p>Half and hour speaking to a lady named Kelly agreed with my boyfriend to pay the outstanding amount of R1014 on the 20th which is the debit date on our contract. She advised she can do so. We questioned why previously it was taken every month incorrectly to be told we had no debit and Vodacom took a generic date, which is *******....</p> <p> </p> <p>Long story short the 20th came and no debit taken. I am now frustrated cause my phone got disconnected and now activated but still no debit has been taken and we past the 20th. This has created a negative impact on his credit score and I demand a response and solution. I work as a customer service/ complaints agent and I know the rights of a customer. </p> <p> </p> <p>I've never experienced such poor service with no explanation.</p>