KS
Knowledge S
1 reviews | Active since Sept 2022
15 Sept 2024, 21:00
Horrible service
I took a vodacom 36 months contract on 16 august 2024. During the call I was told that i will receive 25gb anytime data & 10gb night data. To my surprise, only 15gb anytime data was loaded and 10gb video data which i never agreed to. On the 6th of september, i called the customer care to get clarity and they advised that I only receive 15gb anytime data. I then informed the agent to cancel my contract & that i do not wanna be liable for any charges. To date, nothing has been done!!! Can this be cancelled asap
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Replies (1)Vodacom's replyOfficial
16 Sept 2024, 07:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Sept 2024, 07:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
