KS
Knowledge S

1 reviews | Active since Sept 2022

15 Sept 2024, 21:00

Horrible service

I took a vodacom 36 months contract on 16 august 2024. During the call I was told that i will receive 25gb anytime data & 10gb night data. To my surprise, only 15gb anytime data was loaded and 10gb video data which i never agreed to. On the 6th of september, i called the customer care to get clarity and they advised that I only receive 15gb anytime data. I then informed the agent to cancel my contract & that i do not wanna be liable for any charges. To date, nothing has been done!!! Can this be cancelled asap

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Replies (1)
Vodacom
Vodacom's reply16 Sept 2024, 07:53
Official
 
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team