Horrible service

Have been with Vodacom for over 20 years. App**** for a new deal via my online app. It accepted the deal via the app and said a consultant will call. Did not happen, I called them and were told deal not on their system, and has to be created,ok, I then mailed them the screenshots of my application on 14 Jan, have since been send from pillar to post, mailes send to how many departments, endless hours spend on the phone, still NO feedback, the department that should help just closed the ticket. This has been the worst experience I've had. Been loyal for over 20 years. Each time you have to tell the story over and over again , were told 3 times a manager will call me, yes, still waiting for that call.