HORRIBLE SERVICE

Good Morning, To whom it may concern:

I purchase a portable modem on the 7th of February 2024, I return it back to the store 8th of February 2024, because it was not working properly. The guys assisted me, did some troubleshooting, still it did not work. They advise me, that they can't just give a refund they going to book it for repairs When the supplier credit them, then they will refund me, bear in mind this is still in 7days(meaning I am still due for a full refund). I went to Vodacom Menlyn Mall Store on Tuesday-27th February, at night just before 07:45PM, a gentleman told me they are doing stock taking they'll get back to me tomorrow(28th February 2024), he ask me for my details, I gave my details, I ask him what is his name he says Cereal, I ask him are you sure your name is Cereal, he says yes, hence I doubt his name his Cereal(He is the manager). Anyway nobody has came back to me as yet, I have decided to get my full refund I don't want anymore the portable modem, nobody is going to convince to take a Voucher, I want my money back. Ever since I emailed Vodacom customer care, they ignored me, nobody has return my call or get back to me, "swak dienste". "Die is gemors dienste wat julle vir my gee, ek hoop julle behandel die mense reg, julle het op die verkeerde kliënt se voete getrap. Ek is met Vodacom vanaf 2003 om sulke dienste te ontvang, dis inderdaad swak kliënte dienste"