Horrible service
I am so disappointed in Vodacom's customer service. In May 2020 was my first experience with Vodacom and I was so impressed. It's Dec2022 and things hve gone down rapidly. Phoned several times stipulating I need a new contract using my old MTN number. After days of back & forth my new hardware was delivered only to find out it's all on a new cell number!!! Try calling *** to return the package! Expect to wait on the line for minimum 50 mins
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Vodacom's replyOfficial
19 Dec 2022, 10:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Dec 2022, 10:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
21 Dec 2022, 16:08The damage has been done Vodacom. I've returned all items to Vodacom & cancelled my new contract. I hve no need of a new contract if it comes with a new cell number. Yr sales agents are too eager to push the deal through WITHOUT listening to what a client needs!
's update21 Dec 2022, 16:08
Reviewer Update
The damage has been done Vodacom. I've returned all items to Vodacom & cancelled my new contract. I hve no need of a new contract if it comes with a new cell number. Yr sales agents are too eager to push the deal through WITHOUT listening to what a client needs!