HORRIBLE SERVICE!

Bad Service!

I took out a contract with Vodacom in April 2017 for R150 pm. I paid the account as per normal every month. My debit orders were never reversed for that 24 months of my Contract. My contract with Vodacom ended in May 2019. In June, I called the contact centre to advise them that I will not be upgrading, they need to end the contract. They contact centre agent told me I needed to go in store to end the the Contract, so I went to the Vodacom store in Promenade Mitchells Plain. I did as I was told, fine I signed for the contract to end. End of June came, Vodacom deducted R180, I reversed the payment. Went back to the store the first Saturday of July, the gentlemen that helped me gave me another page to sign to end the Contract, then end of July came they deducted R345.95 from my account, I reversed the payment again! call up the contact centre, they told me the same thing, they can’t help me I need to go into the store! This time I went to Vodacom in Claremont, inside the building where Pick n Pay is, opposite Mercedes Benz, they told me that my contract has been stopped, so they not sure why they still deducting. They called the contact centre, the agent they spoke to said the contract has been stopped. I left the store happy because I was assured I won’t have any problems again. I checked my banking app this morning and these ****ers deducted R475.86 again from my account! I am unable to reverse the payment! I AM NO ****ING FED UP WITH VODACOM AND THEIR **** SERVICE! I HAVE BEEN IN STORE THRICE AND CALLED UP THE CONTACT CENTRE TWICE! YET I AM STILL SITTING WITH THE SAME PROBLEM! I HONESTLY ****ING HATE VODACOM!