1 reviews | Active since May 2016

12 Jan 2017, 09:09

horrible service

<p>because i had been getting ***a service from you , on the 14th december 2016 i called to cancel my contract which was ending in that month . the guy i spoke to assured me that the 26th december 2016 will be the last time you guys debit money in my account for that specific number . i got a statement from you guys and i am shocked that you guys are still invoice me for a number whose contract i cancelled. i will not be paying that .</p>

0
Replies (2)
Vodacom
Vodacom's reply12 Jan 2017, 11:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Jan 2017, 16:52
Official

Dear Customer

We apologise for the inconvenience caused.

The charges have been credited on your Vodacom account. We have sent you the updated statement.

Regards

RoderiqueLategan