Horrible service
<p>after declining a claim now they cannot cover a second phone that I bought on contract with Vodafone. </p> <p>With Cellsure being insurance administrator, Vodacom will loose customers. </p> <p>If I was made aware before adding another contract I would not have done it with Vodacom.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
We escalated the matter to the Insurance Management Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Dear Client
We escalated the matter to the Insurance Management Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Thank you so much Vodacom team for resolving my case. I just confirmed with Cellsure, my claim has been approved. I guess this is one of the reasons why I have been with Vodacom ever since with my 1st handset. More than 20 years ago.The level of customer care is 1st class.
Thank you so much Vodacom team for resolving my case. I just confirmed with Cellsure, my claim has been approved. I guess this is one of the reasons why I have been with Vodacom ever since with my 1st handset. More than 20 years ago.The level of customer care is 1st class.
And my second phone is now also covered. thank you Vodacom for mediating.
And my second phone is now also covered. thank you Vodacom for mediating.