RDf-
Rachel De freitas -Komako

1 reviews | Active since Dec 2016

14 Dec 2016, 09:37

Horrible service

<p>So frustrated, I paid my account at Vodacom on the 3rd of December at Vodacom eastgate,two days later I received calls from Vodacom telling me to pay,I then went back to Vodacom and I was told not to worry it's all good .but still nothing I spent both Saturday and Sunday at Vodacom where eventually the lady in Accounts by the name of Amanda told me that I need to send proof of payment which can only be sent from Vodacom that has been done . To my surprise my lines and my wife's phone have been switched off and calling Vodacom doesn't help . Vodacom really doesn't care about customer support and service anymore I need someone to sort out this mess</p> <p>regards</p> <p>craig de freitas</p> <p>and my no ********** 404 which is currently been switched off after paying R8195.84</p>

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Replies (1)
Vodacom
Vodacom's reply14 Dec 2016, 10:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team