TL
Tshepo L

1 reviews | Active since Jun 2016

10 Nov 2016, 14:35

Horrible service

<p>Tuesday i called vodacom for a sim swap so since i couldn't supply the last four numbers i called they told me i must have a affridabit from police station proving the sim card its mine and i did went to vodacom shop in lakeside they took my documents then i bought a sim card then , the stuff told me the sim card its going to be activated after 24hours time now its already 26hours passed the sim card its not active .called the help desk of vodacom they busy telling me stories i want the sim active i receive orders for the company i work for from that sim card </p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply10 Nov 2016, 15:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team