CV
Cynthia V

1 reviews | Active since Oct 2016

24 Oct 2016, 12:17

Horrible Service

<p>I cancelled my Vodacom contract in April and requested them to change the number to prepaid. After numerous attempts, evenutally the contract was cancelled in Sept. However the number has not been converted to prepaid. I received a statement in October, stating that there is a payment of R1325 due to me. When I followed up with Vodacom on Sat 22 Oct, I spoke to 9 consultants and all of them gave me different information. </p> <p>I want someone from Vodacom to contact me ASAP!!!!! to resolve this.</p>

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Replies (1)
Vodacom
Vodacom's reply24 Oct 2016, 12:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team