Horrible Service

<p>Dear Hello Peter</p> <p>I sent an e-mail request to Vodacom on 4 February 2016 requesting for cancellation of 1GB billing of R149 per month as my phone was disconnected due to none payment on my contract. I received an e-mail confirming that my request of 1GB data bundle deactivation has been processed on 5 February 2016. To my surprise I am still being billed the R149 every month to date.</p> <p>I called Vodacom customer service logging this query on the 23rd of September 2016 and got an sms confirmation which read as “Dear Customer, Your service request no. S3-G638D-D7F8 has been logged. We will contact you via sms, email or phone call with 2 working days”!!!! I have never received any phone call neither any form of communication since that day till today. I called again 14 October 2016 Vodacom and when I gave them the reference number, I was informed that it is not on the system!!!! The person I spoke to than informed me that I have to send an e-mail ********** for assistance and I did so on 14 october 2016 (of which I have lost trust with the service of Vodacom). From 14 October 2016 I keep on calling Vodacom to follow up on this query and it is always a new matter to them and they inform me they don't know how to assist me as they are not sure whom I must contact if the people on the e-mail address ********** don't respond and they end up cut my call of that I have been on with them for 40 minutes as they don't know how to assist me. I call again over and over and still same thing, no one is able to assist me. They eventually put me through to Majona Mo***eng ********** ********** 400) whom I have been communicating with from on set re cancellation and my unhappiness of still being billed for something I have cancelled and request for a refund as I have paid Vodacom for this incorrect billing! Now she tells me she does know how to assist me she and does not have a contact number of the person whom I must contact to solve my unhappiness! Since I have paid my Vodacom bill and I was informed that the R149 of 1GB per month has been reactivated again when I did not request for that and I have always been charged for it since activation of it!</p> <p>I would like a refund of R149 from February 2016 till to date and a cancellation of R149 on my account. I hope Hallo Peter will be able to assist with as I am highly frustrated by this and I hate Vodacom customer service.</p> <p>Regards,</p> <p>Nokuthula<br />Contact Number: ********** 901</p>