Horrible Service

I requested a relocation in June I was promised it would be active in July as it took a month I am sitting at towards the end of July and still nothing ... I even requested a cancellation as the service has been ********** ! Absolutely disgusting ... How can I be paying over a R1000 for fibre and I send numerous emails that go unanswered or when I call I get an SMS with a ticket but never a response, if I don't call I get no help and when I reach an actual human being they are no help even requested a manager and still have received no help! Why did I pay another month of fibre that I don't have when the promised that was made to me was not fulfilled ? It's been appalling . I am honestly not happy with the service I have been getting there is no reason I should be running after you to stick to our agreement when I'm paying for a service and now I want to cancel I'm getting the run around.