Horrible Service

I am disgusted by vodacom.. I have had their fiber since 2021.. Logged a query last week Thursday regarding a broken cable.. I was not told the turnaround time.. I called on Monday and I was told that it took 7 days for a technician to come through.. I did not get an sms nor email.. I called yesterday in the morning and I. Was told a technician will definitely come through yesterday... I called around 3pm to cancel the service.. I was taken from pillar to post.. I am over vodacom