Horrible Service

Good day Vodacom Customer Service Manager,

If there was 0 stars I would choose that.

I am writing to express my extreme dissatisfaction and concern regarding the poor service I have received from Vodacom in relation to my experiences with my mobile phone service. The issues I wish to bring to your attention concern unauthorized transactions and recurring charges on my inactive phone number.

Firstly, my phone number ********** was compromised, resulting in a SIM swap and subsequent hacking of my WhatsApp account and unauthorized transactions using my number. Although I reported this incident to Vodacom and had the sim swap reversed, I did not receive any further assistance to resolve the issue.

I subsequently changed my phone number to ********** due to concerns about the security of my original number.

During a phone call on 28 November 2023, I reported recurring charges of R229.00 for an inactive number to a customer service representative, Dimakatso. Despite her promising a resolution within an hour, I have still not received a satisfactory outcome after over two weeks.

I request that you take immediate action to resolve the following issues:

- Provide me with all relevant data and reports regarding the authentication of unauthorized SIM swap - Cancel the recurring bundle charged on my inactive number immediately - Process a refund for the recurring bundle charges - Inform me as to why an inactive number can still incur service charges

In order for me to trust Vodacom to protect my interests, I need to see swift action and a thorough investigation into this matter by someone with the authority to resolve these issues.

Thank you for your prompt attention to this matter.