1 reviews | Active since Sept 2016

27 Sept 2016, 12:15

Horrible service

<p>So, last week I went to 3 different vodacom shops to assist me with transferring my normal individual vodacom account to a vodacom business account. I recieved 3 different answers. In the end I went to Tygervalley Vodacom (the big shop) as they told me the assistant manager will be able to give me more info. I have two todlers and after waiting for more than half an hour left. I have send messages via the online site to request a call back. And yes.....still waiting. Absolute shocking service and the knowledge of the staff are terrible.</p>

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Replies (2)
Vodacom
Vodacom's reply27 Sept 2016, 12:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update28 Sept 2016, 12:39
Reviewer Update

Any idea when as 24 hours has now passed and still no contact from a consultant?