Horrible Service

<p>I have gotten my Vodacom Invoice Statment on the 15th of August I was supposed to be debited for R1200 however when end of the month came I got debited R3300 almost triple the ammount. I have now tried absolutely everything to get someone from Vodacom to help me because nobody can tell me why I was debited this ammount. I was due for the upgrade which I have done however when I did my upgrade I was told there will be NO extra cost besides R300 for two months as I upgraded early I dont know where does Vodacom come in with and extra R2100. When I went to talk to Vodacom Customer Service in Midrand they had no idea why I was debited so much however the Vodacom employee I spoke to told me there is alwasy 'hidden costs' when you upgrading??? I am pretty sure its ******* to debit someone more than you are supposed without letting the customer know. </p> <p> </p> <p>I have had a service request open with Vodacom about this issue since 01st of September today is the 13th I have NOT heard back from Vodacom in all this time as of yet. Tried phoning twice now to follow up on this request and no feedback. I have never been late with any of my payments for over 2 years now, I find it absolutely horrible that I have to wait for over 13 days now for money that has been taken out of my account without my knowledge of notification.</p>