UL
Udo L

1 reviews | Active since Aug 2016

31 Aug 2016, 13:58

Horrible service

<p>My calls are constantly dropping. After logging a call 2 weeks ago there is still not resolution. Tried now to message an agent on their site, but 2 agents have dropped their lines (ironic for a communication provider, no?)</p> <p>When I finally got to a point of explaining that I work from my phone and that up to 50% of my outgoing calls are dropped, I was told, "These things take time". News update -So does having to redial 50% of my calls. </p> <p>Horrible service, and horrible excuses. Very disgruntled RED customer. Wish I could have re**** on the normal Vodacom channels to lodge my complaint, but I keep getting CUT OFF. </p>

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Replies (1)
Vodacom
Vodacom's reply31 Aug 2016, 15:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team