1 reviews | Active since Aug 2016
HORRIBLE SERVICE!!!!!!
<p>Can someone PLEASE HELP ME !!!! I’m sick and tired of sitting on a phone trying to get help from Vodacom. my phone has been ****** and I have blacklisted it , I received my claim ref . I’ve received calls saying that I don’t have insurance yet I have a claim number WOW! I contact Vodacom insurance and they say all is fine , I need to contact a store where I am able to collect a phone. Vodacom in Clearwater and in Cresta say that the LG G4 stylus has been discontinued . I phone insurance spoke to 3 different people and they confirmed that the phone is available. The lady from Vodacom insurance said she will call me back today and I’m still waiting for feedback . Sitting on the phone and waiting for the insurance department to pick up is not my Job title . I want a new phone , I’m paying my money for it and to get such pathetic service its ********** !!!! I can’t a whole week for just confirmation , is my money that I pay not worth it ????????? either cancel my contract , get me a LG G4 stylus or let me know if I can get a different phone .</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
