NH
NICOLE H

1 reviews | Active since Aug 2016

22 Aug 2016, 14:27

HORRIBLE SERVICE!!!!!!

<p>Can someone PLEASE HELP ME !!!! I’m sick and tired of sitting on a phone trying to get help from Vodacom. my phone has been ****** and I have blacklisted it , I received my claim ref . I’ve received calls saying that I don’t have insurance yet I have a claim number WOW! I contact Vodacom insurance and they say all is fine , I need to contact a store where I am able to collect a phone. Vodacom in Clearwater and in Cresta say that the LG G4 stylus has been discontinued . I phone insurance spoke to 3 different people and they confirmed that the phone is available. The lady from Vodacom insurance said she will call me back today and I’m still waiting for feedback . Sitting on the phone and waiting for the insurance department to pick up is not my Job title . I want a new phone , I’m paying my money for it and to get such pathetic service its ********** !!!! I can’t a whole week for just confirmation , is my money that I pay not worth it ????????? either cancel my contract , get me a LG G4 stylus or let me know if I can get a different phone .</p>

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Replies (1)
Vodacom
Vodacom's reply23 Aug 2016, 05:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team