Horrible Service!

SR*** I would like to formally log a complaint regarding the above ticket number. I called Vodacom on Thursday due to my fibre not working, I was told its an area outage and power will be restored. I called Friday with the same issue and the ticket was logged and I was told a technician would be assigned and assist me within 72 hours- no one called me. I called again Monday morning and I was told that the query has been escalated and I would get a call but no one called me, Monday afternoon I called and I told the same thing and even today I haven’t been assisted and when I call I am told I will receive feedback. I use this fibre for work and this pathetic service I am getting from Vodacom is not acceptable because I have never received a single phone call from Vodacom or ISP with an update on the progress of my query yet I am paying.

May someone please call me regarding the above and also let me know what the contract cancellation process is.