1 reviews | Active since Jul 2011
Horrible service!!
<p>I called Vodacom online upgrade department ( ********** 4) on 6 August, and was assisted by "Egnis" I upgraded my phone (Ref no: ********** ) and was told that the phone and tablet was in stock, and will be delivered in 1-3 working days. Called today, as I didnt received anything yet, and was told that the order for my upgrade was NOT placed, and that Egnis will call me back!! No call back, and the day has ended (5pm) Should I move my contract to another provider?? Do Vodacom still want me?? Call me asap with answers!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
I would like to apologise for the delay and any inconvenience caused. Our records reflect that another quote was generated today.
I have also requested the Sales Team to call you in order to resolve this matter.
Kind regards
Vodacom Consumer Website Team
Dear Client
I would like to apologise for the delay and any inconvenience caused. Our records reflect that another quote was generated today.
I have also requested the Sales Team to call you in order to resolve this matter.
Kind regards
Vodacom Consumer Website Team