Horrible service
<p>Ons Thursday night I had 1.17GB and R272 airtime. Monday night I had no data no airtime. How is it possible that everything was used over a weekend. I surely did not made calls to use R272. And why did I not received any sms to warn me that my data has been running out? </p> <p> </p> <p>I called customer service this morning after I had to repeat myself 3 times and been holding the line every now and then the call has been cut. Still no one has called me back to sort out this issue??? How many times did this happen and I just have to pay???</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
3 days later and no effort from Vodacom.
3 days later and no effort from Vodacom.
