SR
Sharon R

1 reviews | Active since Aug 2016

05 Aug 2016, 09:07

Horrible service

<p>They messed up my contract I've been waiting 3 weeks for activation and nobody can help me or see where the problem lies. It's costing me money to go to the store and buy data every time because they can't fix the problem. The Vodacom super store in greenacres has disgusting service because they won't help you and half of them don't know what they are doing. I called them about the problem and I was told that they can't help me because they are too busy. I went to the shop and spoke to the manager. He said he doesn't have control of what the staff does and he is so busy therefore the issue with the contract will take a lot of time. He bad mouthed another cell store and told us there isn't much he can do about our situation because it's not a problem from the store. I will not pay for the entire month of August because I have not received anything. This is utterly disappointing and I feel like never recommending Vodacom ever again. </p>

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Replies (1)
Vodacom
Vodacom's reply05 Aug 2016, 09:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team