Horrible Service!!!
<p>Dear Vodacom</p> <p> </p> <p>I am livid with the service I have recieved so far from store level as well as Customer Care.</p> <p> </p> <p>I have just taken out a new contract for a Samsung S7 on a Smart S with extra data bundle as well as it came free with a 10Gb data bundle once off.</p> <p>Firstly I had to go back to the Vodacom store 4 times to receive up to 8 sims cards as they previous ones were faulty.</p> <p>I requested my LTE service to be enabled 3 times via the call centre only to discover today it still has not been enabled.</p> <p>During this time I had a look at my invoice and I am being charged R599.00 for the 10gb bundle that is suppose to be FREE!! and because of this i now have no network on my phone as my credit limit has apparantly been reached?</p> <p>Once again I have had to call the Customer Service for this which i previoulsy brought up in the 3 other calls and still is not rectified.</p> <p> </p> <p>Please, I beg of you can this be checked for me as I now longer have the energy for this. I would greatly appreciate it.</p> <p> </p> <p>Regards</p> <p>Jason Smit</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Still have not had any feedback??
What is the ETA of the consultant?
Still have not had any feedback??
What is the ETA of the consultant?
