1 reviews | Active since Feb 2016

27 Jul 2016, 13:28

Horrible Service!!!

<p>Dear Vodacom</p> <p> </p> <p>I am livid with the service I have recieved so far from store level as well as Customer Care.</p> <p> </p> <p>I have just taken out a new contract for a Samsung S7 on a Smart S with extra data bundle as well as it came free with a 10Gb data bundle once off.</p> <p>Firstly I had to go back to the Vodacom store 4 times to receive up to 8 sims cards as they previous ones were faulty.</p> <p>I requested my LTE service to be enabled 3 times via the call centre only to discover today it still has not been enabled.</p> <p>During this time I had a look at my invoice and I am being charged R599.00 for the 10gb bundle that is suppose to be FREE!! and because of this i now have no network on my phone as my credit limit has apparantly been reached?</p> <p>Once again I have had to call the Customer Service for this which i previoulsy brought up in the 3 other calls and still is not rectified.</p> <p> </p> <p>Please, I beg of you can this be checked for me as I now longer have the energy for this. I would greatly appreciate it.</p> <p> </p> <p>Regards</p> <p>Jason Smit</p>

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Replies (2)
Vodacom
Vodacom's reply27 Jul 2016, 13:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update27 Jul 2016, 14:54
Reviewer Update

Still have not had any feedback??

What is the ETA of the consultant?