Horrible Service

<p>I regret renewing my contract with your company. I paid half of my invoice due to financial difficulty bare in mind that this is the 1st time this has happened with the intention of paying my arrears amount and the new invoice today 26/07/2016, however you people feel that my account gets blocked on the 25/07/2016 this was not disclosed to me when i signed up that after missing half of the invoice that my service would be cut off SERIOUSLY!!! What’s more frustrating is that i called in spoke to an agent my dad did the ID check but she had to transfer me next dept an ID check was needed again ok fine only to be told that they can’t help me i asked for a supervisor who was so rude after speaking to me he transferred me back to the queue i waited on hold for 22.43sec only for the line to be cut.. i want the call recording of the call i made at 16:03 on the 25/07/2016 (see attachment). CALL ME TODAY TO GET THIS SORTED!</p>