Horrible Service

<p>Hi</p> <p> </p> <p>I contact Vodacom regarding my account been very high which is not possible because of the contract i have with the. Firstly I been helped early in the morning and was told that my cellphone number was successfully been transfer to my name. I also discover that vodacom in potchefstroom never submit my change of banking detail because of the deduction been done with the wrong banking detail luckly i had money in it otherwise it would have been trouble for me but when the customer struggle with Vodacom the take for ever to assist. </p> <p> </p> <p>My transfer of ownership take 3 months before it went through but after i phone the afternoon to follow up with the call in the morning where they gave me an ref number for my query which i am still waiting for assistance i been told that my number is still under my mothers name after they confirm in the morning it is on my name, so DOES Vodacom double charging me and my mother for the same number which they cannot even give me an straight answer.</p> <p> </p> <p>Can i please get propper assistance from Vodacom where they put the phone down in my ear on the first call in the afternoon for the follow up i had to make and then when i recall after they put down the phone they finally got me to account to try and assist me which the lady answer the phone but not say a word and then also put the phone down in my ear. </p> <p> </p> <p>This is really the worst service i ever got from Vodacom in the 15 years i am with them and then they want to over charge me with nearly R300 on my contract. Does not make sens and they promise to mail you the invoice to see what is going on but told it is been send but wait the whole day and still not received it.</p> <p> </p> <p>Hope i can get propper assistance from someone after this otherwise i will never make use of there service again after my contract end in October.</p> <p> </p>