LT
Lebogang T

1 reviews | Active since Aug 2017

14 Aug 2017, 14:47

Horrible service

<p>i made a payment on my contract account which reflected in the previous' owner's account. the consultant sent the invoice to "pop" for them to allocate the payment to my correct account, 3 months later my outgoing calls keep getting barred and everytime i follow up no one knows what to do, the store can't help they call subscriber collections, subscriber collections tells me i must go to the store. even today my line is blocked again although my payments are up to date, in fact i have paid more.</p>

0
Replies (3)
Vodacom
Vodacom's reply14 Aug 2017, 15:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Aug 2017, 14:46
Official

Dear Lebogang,

Feedback has been provided.

Regards,

Cassandra

LT
Lebogang T's update17 Aug 2017, 16:27
Reviewer Update
Thank you Cassandra. Much appreciated.