Horrible service!!!!

On month end I was being migrated from one package to another. first of all Vodacom did not bother to tell me that for the whole of the 30th I won't be able to do anything with my phone, when I phoned them, they told me everything will work after 24 hours. I patiently waited for the next day. the next day, the only thing working was making and receiving calls but i still had issues with (1): Caller ID was not working-i couldn't tell who was phoning me/ who tried to phone (2) Anything data related was not working (3) I was told that I cant get statements until the migration is complete. its been 5 days and every time i call the call centre I am told the same thing - that its the migration. today I was told its because my account is in arrears, which is completely false because Vodacom debits my account every single month. for 5 full days, I cant tell who is calling me, I don't have data and cant use anything data related and they cant give me statements, and even the Vodacom agents don't know what is going on. I am sick and tired of vodacom and the useless and horrible service they give customers. I expect everything to work today and to get my itemised statements, and for someone to call me to apologies and explain the horrible services.