Horrible service

Yes I did speak to the Subscriber Collections Division, and they could not help me with my problem. They could not tell me why my debit order went off late. They could not tell me why it took Vodacom four months to inform me that I owed money. And they could also not tell me why a debit order for an extra R868,83 would go off today, without any arrangements being made with me, or even just informing me timeously that it would happen, so I could insure I have sufficient funds available. If the debit order goes off today, and the funds are insufficient, as I did not know it would be more than normal, and it bounced again, it is not Vodacom's problem if it reflects badly on my credit record. The same way it reflected badly on my credit record when the debit order went off too late in July, through no fault of my own.

In other words, having spoken to your Subscriber Collections Division did not solve my problem. In fact, it was horrible service. All the attendant could do was say how sorry she was, but give me zero answers as to how this will be fixed. So I would appreciate a call from someone that could actually help.

Oh and now after checking my bank statements I find what is going on. After the debit order bounced on 5 July, I made the outstanding payment on 8 July. But then, THEN, no debit order went off on 1 August. Only again on 1 September. So the outstanding amount is because YOU, VODACOM, did not deduct a debit order on 1 August. Not MY fault, YOUR fault!