Horrible service

I would like to lodge a formal complaint about my profound dissatisfaction and disappointment regarding the level of service I received from Vodacom repairs center. First and foremost I brought in my phone for inspection and repairs because it was not charging the battery. After receiving the sms notifying me to collect the unit today I found out that the cover is broken, even though you cannot fix it but I do not think that you do have the authority to break my phone. I cannot figure out why am now told the phone fell into water because it has never. I am of the opinion that your technician did not have the idea on how to open the phone after realizing the damage he or she decided to write that silly report. Please help me I had this contract for the past 12 years with Vodacom, if the matter cannot be resolved I am going to request the consumer ombudsman intervention.<br>