RS
RAD S

1 reviews | Active since Jul 2015

03 Apr 2016, 18:09

HORRIBLE SERVICE

Been terribly disappointed with Vodacom Cavendish. recently mom and I upgraded to the Samsung S7 edge. We were promised wireless chargers and now after a month they tell us \sorry but you won't be getting 1 as we no longer have any\".I was then told by a manager with a very bad attitude that \"well you should have checked the booklet as you either get the charger or speakers\" to which I respond \"well maybe your consultant should have mentioned as much\". Vodacom data store Cavendish has only given such horrible service from the day of upgrade... the Consultant I dealt with never called me once as promised to give me any update on the chargers and has not apologised any of the 5 times I called him.. <br> <br> nowmy screen is all messed up and not due to be having dropped it oder anything I have done but simply a factory fault and I'm told by another Vodacom store that well I will have to book it in and they will replace the screen...so in a few months the same thing will probably happen again??? Why should I pay my account every month without fail but when I need something from Vodacom they need me to wait possible 5 working days to get a damaged phone back... "

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Replies (1)
Vodacom
Vodacom's reply04 Apr 2016, 08:31
Official
Hello Radiya24,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Vodacom Consumer Website Team