Horrible service

On Thursday the 5th of December i made an application on line for a new contract with vodacom, today ram wanted to deliver my device but because i only have my licence they could not deliver, RAM then advised that i should call vodacom to give them authorization to give me my parcel with my drivers licence.

From 10am I've been trying to call Vodacom, but the service has been more than horrible. I called about 5 times they put me on hold for 20 minutes then drop the line. At some point of their consultant gave am AVT *** for me to give it to RAM, when i called ram they told me it doesn't reflect on their system, i then called vodacom again put on hold for 30 minutes without any assistance.

This irritating, I've been with vodacom since 2007 with multiple contract and in august i collected my device with only my ID.

Can i get help