LN
Lavashni N

1 reviews | Active since May 2012

07 May 2019, 14:38

Horrible Service

I took out contracts on the 10 April 2019 it was two contracts for the price of 1 - R199 Contract nr ********** 174 - R65 Contract nr ********** 771 - R125

The contracts was suspended and i call on the 27th April 2019 and i was told they cant help me. and i must contact collections i requested them to please get someone to call me back but no one called me back.

I than used the chat line and spokr to Unathi on the 2nd who advised me that there is ***** on the account and i must go back to where the contracts was taken out...

Went to Game Centurion who advised that they could not help me so i must contact VODACOM..... Called Vodacom on 7 May and was transfered from Palse to Jabu to Kyle and who once again could not help me and i was told to call cancellations department. I ask to speak to a supervisor and i am told the supervisor is busy on another call and they will call me back... I I am waiting....

0
Replies (2)
Vodacom
Vodacom's reply07 May 2019, 15:54
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply21 May 2019, 07:28
Official
 Dear Lavashni 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team 

Best regards,