JE
Jaco E
1 reviews | Active since Apr 2019
02 Apr 2019, 11:09
Horrible service
I app**** for a contract online. Since, I have been assisted by the support desk telephonically. It has carried on for days with no feedback since documents were submitted. I found a special for the phone I wanted online and that was not even offered to me.
I am currently on hold for assistance with ********** 4. I have been on hold for 38 minutes. This happens every day.
Update - the line was answered. The support staff told me that my documents have been at the backoffice since sunday. Still nothing. This is ridiculous. Why would I use Vodacom then?
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Replies (2)
Vodacom's replyOfficial
02 Apr 2019, 12:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Apr 2019, 12:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JE
Jaco E's updateReviewer Update
09 Apr 2019, 15:05Sorted by Amanda who gives great service at your call center.
JE
Jaco E's update09 Apr 2019, 15:05
Reviewer Update
Sorted by Amanda who gives great service at your call center.