Horrible Service

I took phone insurance to have a peace of mind, in case of a claim.

But that's not what i got after i handed in my phone for repairs @ Voda world.

No update from any1 tell me the status of my claim. had to drive back to Voda world after 3 days to check the status of my phone.

and one of the technician told me that they still cant fix my phone bcoz insurance haven't approved my claim.

He tell me that voda changed their cell insurance company.

Now i am on my second week, still when i call Vodacom. they are telling me that my claim is not Processed. they gave me new insurance company (Finrite) contact number.The number is useless.

i am paying my services without fail. and now when i have to claim that's what i get