Horrible Service

After writing a review regarding my issue with Vodacom concerning my account query I was called by Vodacoms consultant on the 31st of January 2019 and we talked through the matter and I thought we were getting somewhere up until I queried the discrepancy on the billing and the consultant went backwards on my monthly Invoices and confirmed the discrepancy but never got to resolve the matter. The consultant said he will call me back he needed to call the accounts department but to this day he never called me back. On the 1st of February 2019 I called the cancellation department to give notice for cancellation the guy told me that it's scheduled for the 2nd of February 219 and I should call then which I did call on the 2nd of February 2019 the person that was assisting told me that their system is slow they will call me back once they've restarted their system but never called. Today this morning I called cancellation department again and the person that was assisting told me that it is not possible for me to cancel because I still have an open line and it needs to be cancelled by their technician first and it will take 24 hours that I should call again on Wednesday the 6th of February 2019. So at this point I've gotten used to the horrible service that i'm receiving from Vodacom but make no mistake I'll never take another contract with Vodacom nor will I recommend it.