Horrible service

Unprofessional Service!!

I wanted to cancel my contract with Vodacom due to them being more expensive compared to other service providers. The second time I called to confirm my contract cancellation a gentleman convinced me to remain with them and gave me a fair enough deal. It was on a Friday 7th December, the gentleman phoned on Monday to confirm the info I gave him and to reasdure me he will request dispatch to courier my phone before end of the week. He offered excellent service.

On Thursday 10h37 a lady called to confirm my delivery address, the type of phone and colour to be delivered. I gave her the required info. The phone was delivered Friday morning but it was the wrong colour. I phoned the upgrade department to inform them of the incorrect phone and to tell them I want what I requested and was promised when I decided to remain with vodacom. The lady who assisted me told me about the phone being picked up at the address it was delivered which was not possible as it was delivered at my work address and I will not be available at work for the next coming weeks. I requested to speak to her senior. The team leader said she is going to verify if I clearly stated the phone colour when I was phoned for delivery and arrange I go exchange the phone at a Voda shop, she will then get back to me I must give her 20minutes to provide feedback. I'm still waiting for the call.

I'm so disappointed with the service offered, I'm actually furious. I regret staying with Vodacom. The gentleman who convinced me to renew my contract did an excellent job but it was ruined today.

I have to wait 24months yet again before I leave this network.

The inconvenience all this cost and the regret I have for staying with this pathetic network!