horrible Service

I called 111vodacom customer service as my app store on my phone does not want to work i informed the lady of my problem and very rudely she advised that i need to put my simcard into another phone as it can be my phone I HAD TO ASK HER to check on my line on the system if it is not my line(ISN'T THAT HER DUTY TO TRY AND RESOLVE A CLIENTS QUERY) she then again came back saying that i should switch my sim to another phone the more i tell her it throws out an Internet error, i struggled to hear her at one stage where by she Raised her voice at me saying that my Internet is connected and that nothing is wrong! HONESTLY WHERE IS YOUR CUSTOMER SERVICE my problem is still unresolved. Also note No security checks was done my name wasn't asked, my id number wasn't asked nothing. Very very unhappy. Kindly note im not someone who complains this is my first hellopeter complaint ever but this is RIDICULOUS