Horrible service

Once again I am writing a review on the same issues I have with Vodacom. For the past 3months I have been having the same issues with regards to reoccurring data on my contract and what's funny is I just made 2 calls to the and each consultant gives me a different answer. To top it they say I must go to the Vodacom shop cause should be able to help me better. I would love to pay my bill but then again they don't send me any statements so how do I pay. I am really dissapointed in Vodacom as I have been a customer for so long and have never had such issues till now. If someone could please explain to me what the heck is going on with my billing.